Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theglowclub.co.za.

Once your return has been approved, you will need to arrange shipping to our location in Pretoria, South Africa. Alternatively, we can arrange for you to drop it off at our facility.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We do not issue refunds. If you are dissatisfied with your product, you may receive store credit.